Privacy Policy

Privacy Policy

Last updated: August 28, 2026. This Privacy Policy explains how Quench Haus (quenchhaus.shop) and its operating company, Ridgeline Retail Group LLC, handle information collected through this storefront.

Who We Are

Quench Haus is an independent specialist retailer for insulated water bottles and travel mugs from Stanley 1913 and Hydro Flask. The storefront is operated by Ridgeline Retail Group LLC, an independent, text-only operating company that manages day-to-day retail operations, including merchandising, order fulfillment coordination, customer service, and policy administration. Ridgeline Retail Group LLC is not a manufacturer or brand owner of the insulated bottles and tumblers sold, and Quench Haus is not an official Stanley 1913 or Hydro Flask website.

Ridgeline Retail Group LLC is the entity responsible for the processing of personal data described in this policy. Our postal address is 218 Ridgeline Avenue, Suite 4, Portland, OR 97205, United States.

Information You Provide

• Order and checkout details: name, shipping address, email address, and order contents when you place an order.
• Payment details: we accept credit cards and PayPal. Payment information is handled by our payment processors; we do not store full card numbers on our systems.
• Support communications: the information you include when contacting support@quenchhaus.shop, such as your order number, a summary of your question, and photos when the question concerns an item's condition.
• Privacy requests: identity details needed to verify a privacy or account deletion request, and any supporting documents you provide.

Information Collected Automatically

When you browse quenchhaus.shop, we may automatically collect standard technical information such as IP address, browser type, device characteristics, pages viewed, and referring URLs. This information helps us operate the storefront, maintain security, and understand how shoppers use the site.

Transaction and Support Records

We keep records of orders placed through the storefront, including items purchased, amounts paid, shipping details, and any coupon use such as code SAVE15. We also keep records of support correspondence so we can follow up on open cases and maintain a history of service provided before and after the order.

How We Use Information

• Processing and fulfilling orders, including coordinating shipping — free shipping on orders over $45.00, with standard shipping at $8.00.
• Handling returns accepted within 30 days of delivery and warranty questions, which follow the product information and support guidance provided with each item.
• Providing customer support by email and routing questions to the correct specialist department.
• Administering pricing, promotions, and authenticity standards applied to every listed item.
• Maintaining the security and performance of the storefront.
• Complying with legal and accounting obligations.

We do not sell your personal information.

Service Providers and Payment Processing

We share information with service providers who help us operate the store, including payment processors (for credit card and PayPal payments), shipping carriers, and email or hosting providers. These providers process information only as needed to deliver their services. We may also disclose information where required by law or to protect our rights.

Cookies and Similar Technologies

We use cookies and similar technologies to keep the site functioning, remember cart contents, and measure basic site usage. You can control cookies through your browser settings; disabling certain cookies may affect checkout functionality.

Security

We use reasonable technical and organizational measures to protect personal information, including restricting access to those who need it for order handling and support. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention

We keep order and transaction records for as long as needed to fulfill orders, process returns and warranty questions, meet tax and accounting requirements, and resolve disputes. Support correspondence is retained for a reasonable period after a case is closed. Privacy request records are kept as required by applicable law.

Your Choices and Rights

• Access and correction: you may ask what information we hold about you and request corrections.
• Deletion: you may request deletion of your personal information, subject to legal retention requirements.
• Marketing: if you receive promotional email from us, you can unsubscribe at any time using the link in the message.
• Cookies: you can adjust browser settings to limit cookies.

To exercise any of these rights, contact legal@quenchhaus.shop. The legal and privacy department will acknowledge your request and confirm its scope, verify your identity where required for privacy actions, and provide a written response, with a first response time of three business days. Matters beyond standard policy administration may be escalated to the operating company's external counsel.

Minors

Our storefront is not directed to children, and we do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The Last updated date at the top of this page reflects the current version, and material changes will be highlighted on the storefront.

Contacting Us

For general questions about orders, returns, or support, email support@quenchhaus.shop. Our shared service window is Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (PT), excluding US public holidays. Messages received outside this window are queued in arrival order and answered at the start of the next business day; you can note urgency in the subject line for priority routing. The general support team's first response time is one business day.

For privacy requests, data access questions, account deletion requests, or formal notices, email legal@quenchhaus.shop. Please include the specific request in question, identity details needed to verify a privacy request, and any supporting documents.

Ridgeline Retail Group LLC, 218 Ridgeline Avenue, Suite 4, Portland, OR 97205, United States.